New Ombudsman Service for Glass and Glazing Industry

The Glass and Glazing Federation [GGF] have recently announced its position as the main sponsor for an new ombudsman scheme. This scheme will play an active role in protecting the rights of consumers regarding the installation of double glazing replacement windows and doors, conservatories and roofing products. The Glazing Ombudsman [TGO] scheme is unique in being accountable to a completely independent council and will supplement rather than replace other conciliatory services. The GGF claims that the new scheme will be free, fair and above all impartial when dealing with unresolved disputes between scheme members and customers.

Customers may access the TGO to complain about work performed or the goods themselves supplied by companies registered on the scheme. The process has been designed to be simple and uncomplicated with the limit for claims set at £25,000. Due to their status as sponsors the GGF will be funding the fist years registration for their members.

The Glass and Glazing Federation are an organisation formed to represent companies dealing in all aspects of the manufacture or supply of flat glass and glazing products.

Trade Window Services offer a comprehensive range of superior quality glazing products from top glazing manufacturers such as Rehau, Deceuninck and Shield. Supplying Essex and the surrounding area TWS have a wide selection of UPVC and aluminium replacement windows and doors, secondary double glazing, conservatories, multi fold doors, patios and many more products. Our website includes advice and information on subjects such as energy efficiency and home security. Call us on :- 01702 557137

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